When you're looking to hire AV for your event you have two options, dry hire and wet hire. You need to think about whether you're happy with someone turning up to deliver-and-go, or if you want someone on site to manage the technical aspect of your event.
We work with a variety of clients, from event organisers to production houses and so it's always useful to know what experience, if any, that our clients have had technically managing their events before. The majority of the time we encourage our clients to have a technician to help operate the the equipment, because when you're running around with 100 things to do, you don't need to be worrying about the AV working at the same time.
If we supply a technician at your event, it is our responsibility to ensure that everything technically runs as planned, and if you have the support on site, the crew can work around any anomalies that may unexpectedly pop up. These things happen, and they're often not something you can plan ahead for - no matter how much contingency planning you put in place.
You may find that what you require is a very simple set up, so it may be that rather than needing the assistance of a technician to manage the event for you, you simply need someone with you to complete the installation leaving you set up and ready to go. By fully understanding your event and your requirements, we are able to advise on what support we suggest would be best for your event.
At the end of the day, when you're busy elsewhere, having a technician on site saves you from having to make that phone call back to the office to say something isn't working. Often when these calls happen it is because of unfamiliarity with the equipment and technical set up, or not knowing what to do when something doesn't quite work alongside a piece of in-house equipment as expected.
We will always try our best to help navigate our clients around these technical hiccups when they do arise, but it is much easier dealt with in hand by one of our technicians.
So although there is no easy right or wrong answer to the question, having technical support on your event will help stop any additional stresses that you just don't need at your event!